Repair and Return Policy

You’ve purchased a piece that is meant to be treasured for generations to come, and we will do our best to maintain that.

An Authorization Code is Required for any Repair or Return.

Please contact us at




All repairs are free if mailed within 30 days of purchase. 

An estimate for repair will be provided for items mailed after 30 days of purchase 

Please mail item with receipt to
Coquí el Original
200 Calle Fortaleza, Suite #1
Viejo San Juan, PR 00901


14 days from date of purchase to receive a full refund
Please return your item(s) in Selling Condition, otherwise a 20% refurbishment fee will be deducted. Include receipt, gift bag, and copy of our patent. 

Items purchased after 14 days will not be accepted.